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Author Topic: install/save.php hangs on blank screen  (Read 3276 times)
mc510

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« on: January 26, 2007, 05:37:01 AM »

trying to install the latest 2.6.5 on a shared hosting service (1and1.com) ... Installation Wizard shows everything okay in steps 1 and 2 ... I fill out steps 3 through 7, including mysql database (remotely hosted at sql06.freemysql.net), and when I click "install website baker" button it tries to load save.php but just hangs forever on a blank screen.  Any ideas?
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ruebenwurzel
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« Reply #1 on: January 26, 2007, 05:47:57 AM »

Hello,

wich mysql version? If it is mysql5 in strict mode the install fails. Wb is not written for to use this specified config.

Matthias
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mc510

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« Reply #2 on: January 26, 2007, 06:31:51 AM »

version is MySQL 4.1.21-standard
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kweitzel
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« Reply #3 on: January 26, 2007, 10:32:01 AM »

The hoster of the MySQL DB or the connection might be to slow ... can you try and manually add the tables to the DB?

Possible steps:

1) install a XAMP or Vertigo Package on your localhost
2) Install WB in that environment
3) make a dump of the database
4) use the admin tool available on the DB host to import the SQL dump of WB

cheers

Klaus
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ruebenwurzel
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« Reply #4 on: January 26, 2007, 10:57:58 AM »

Hello,

Did you try to install from a IE? If yes maybe using FF solves the problem. The blank screen could have different reasonds, one is the not supported database version, one is an issue with stored infos in the cookies of the browser (only IE).

Matthias
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mc510

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« Reply #5 on: January 26, 2007, 03:17:11 PM »

Yes, I tried both FF and IE and got the same result.

Klaus, the mysql host could very well be slow to respond ... it's a free mysql host, so I bet it's not the fastest thing around.  Is there a way that I could get a dump of the wb database (your step 3) without having to go through steps 1 and 2?  Possible to download it from the wb site?

thanks,
mike
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mc510

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« Reply #6 on: January 26, 2007, 05:09:02 PM »

FWIW, I just did a little experiment ... I installed WordPress on the same webhost and mysql host.  It took about 15 seconds during the step of creating the database, but installation did complete successfully.  Does this give any suggestion about the problem that I'm having with WB?
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kweitzel
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« Reply #7 on: January 26, 2007, 05:17:00 PM »

here you go, the DB of a a fresh installation. Rename the File to .sql instead of .txt and you can upload.

WB-User in DB: admin
Password for WB User: admin

Your Test makes me believe, that it is a timeout (or maybe a password) issue ... try uploading this and see again. Maybe you should extend your Package with your provider, so it includes MySQL databases.

cheers

Klaus
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mc510

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« Reply #8 on: January 26, 2007, 06:54:27 PM »

thanks klaus ... now that you've done me the favor of posting a database dump, it seems that freemysql.net doesn't allow me to import a database dump.  I guess I'll have to try a different mysql host, or upgrade my 1and1 package to include mysql, and see if that makes a difference.
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kweitzel
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« Reply #9 on: January 26, 2007, 07:58:56 PM »

try to paste the content of the file into the query window of PHPMyAdmin ... should work.

cheers

Klaus
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mc510

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« Reply #10 on: January 27, 2007, 01:25:39 AM »

aha, that worked!  I was indeed able to import the db dump, and now the installation process completes and I can log in as admin.  Thanks Klaus!
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littlefish13

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« Reply #11 on: October 27, 2008, 08:02:40 PM »

I am having this same issue. Can someone send me the dump of a fresh install so I can try to see if that resolves the problem for me? (unless you have other suggestions)
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kweitzel
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« Reply #12 on: October 27, 2008, 09:21:32 PM »

Version is required ...

cheers

Klaus
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littlefish13

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« Reply #13 on: October 27, 2008, 11:50:12 PM »

version 2.7
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ruebenwurzel
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« Reply #14 on: October 28, 2008, 06:48:03 AM »

Hello,

could have a lot of reasons:

1.) if you upload the files with your ftp client you must use binary mode
2.) please clean all cookies and browser cache befor installing
3.) wich version of php is running on your server

the more infos we have, the better we could help. only with the info WB 2.7 and blank screen it is very difficult for us.

Matthias
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littlefish13

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« Reply #15 on: October 28, 2008, 08:47:02 PM »

-files were uploaded in binary
-cookies and cache were clear
-php version 5

Thanks,
Kayla
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littlefish13

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« Reply #16 on: November 03, 2008, 05:24:46 PM »

any ideas?
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ruebenwurzel
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« Reply #17 on: November 03, 2008, 06:38:16 PM »

Hello,

mysql in strict mode?

Matthias
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littlefish13

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« Reply #18 on: November 03, 2008, 07:52:43 PM »

how do i find out? i tried to enter the command: SET @@global.sql_mode= ''; but it gives me an error of  MySQL said: Documentation
#1193 - Unknown system variable 'sql_mode'

BTW  MySQL 4.0.27
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littlefish13

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« Reply #19 on: November 04, 2008, 08:24:16 PM »

Just checked with host. mysql4 and and no mysql is not in strict mode. Still can't get past the blank page.
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littlefish13

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« Reply #20 on: November 05, 2008, 03:02:59 PM »

Any thoughts? I have been trying to get this installed for a week.
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littlefish13

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« Reply #21 on: November 07, 2008, 05:57:16 AM »

anyone? anyone?

This is my last attempt. If I can't get it installed, I will need to use another CMS and I really love WB so I don't want to do that. Please help if you can.

Kayla cry
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erpe

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« Reply #22 on: November 07, 2008, 11:44:06 AM »

Hi

make a fresh installation at a local installation (xampp) or a free hoster and see, if you can install wb 2.7 there without any problems for example bplaced.net (installation takes less than 10 minutes including upoload via ftp).
Then compare the file access and the file owner of your installation with the not running installation.
I suppose, you will see, what went wrong.

rgds

erpe
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littlefish13

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« Reply #23 on: November 07, 2008, 02:49:45 PM »

Thank you, but I have many successful installation of WB on other hosting servers and all have gone well. I have set this one up exactly the same way as the others.
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kweitzel
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« Reply #24 on: November 07, 2008, 04:59:07 PM »

So it has to be some setting on the machine ... Is it a Plesk System? Then it is 99% the userrights.

cheers

Klaus
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