Blank page when installing

[applepie]

Hi, I never come across this problem before and would appreciate someone shade some light on it. I uploaded all WB on my server and when I got to the link to install (http://www.my domain/install) the page return blank. Anyone else come across this problem before or able to tell me why. Thanks.

[kweitzel]

It sounds like your server isn't recognising index.php pages as index pages. if you manually add the index.php what happens then?

cheers

Klaus

[applepie]

if you manually add the index.php what happens then?

Still blank. Nothing on the page.

[kweitzel]

Cache? Different Browser? PHPInfo? Errorlogs? You know the drill, no?

cheers

Klaus

[vyni]

  Are You sure, Your server supports php at all?

Just for fun: Try to install something else to this server and see if this works
maybe this thing here - a calendar.

- otherwise ask Your provider what´s wrong with this account.

This really sounds like a server-problem

[applepie]

This really sounds like a server-problem

I have been banging my head on the wall with the system administrator and getting no where. They told me the fault is with WB! I have installed WB many times without any problem. I am running php and mysql on this server. I really like to find out if this is really a server issue before taking action on them. 
Cheers, you guys have been really helpful. Anyone else reading this post and able to shed some light will be greatky appreciated.

[doc]

Hello,

- upload a php file with a phpinfo() call inside --> check output vs. WB requirements
- if it does not help, enforce error reporting in the index.php in folder /install e.g. by putting something below to the beginning of the installer script

Code:

<?php
ini_set('display_errors','1');
ini_set('display_startup_errors','1');
error_reporting (E_ALL);
?>

- still no sucess, just delete all files and upload again with a FTP tool (check for timeouts etc.)

Christian

[applepie]

- if it does not help, enforce error reporting in the index.php in folder /install e.g. by putting something below to the beginning of the installer script

Code:

<?php
ini_set('display_errors','1');
ini_set('display_startup_errors','1');
error_reporting (E_ALL);
?>

- still no sucess, just delete all files and upload again with a FTP tool (check for timeouts etc.)

Thanks, I placed the codes above on the index.php file in Install and I am still getting a blank page. Where do you think the problem lies? Incomplete file upload or something wrong with server. I have checked through the files and they are all intact.

[BartA]

which PHP version is the server running? I had some problems with an outdated PHP 4 server and safemode enabled.

[applepie]

which PHP version is the server running? I had some problems with an outdated PHP 4 server and safemode enabled.

Latest version and no problem installing on the same server before.

[Linger]

Maybe the server is sending a wrong HTTP-header...
I you have Firefox installed on you system, use the "Live HTTP headers" extension in order to have a look at the delivered headers.

A normal header should look like that:

Code:

HTTP/1.x 200 OK
Date: Thu, 11 Dec 2008 20:13:16 GMT
Server: Apache/1.3.37 (Unix) PHP/4.4.8 with Suhosin-Patch FrontPage/5.0.2.4803 mod_fastcgi/mod_fastcgi-SNAP-0404142202 mod_ssl/2.8.28 OpenSSL/0.9.6i
X-Powered-By: PHP/4.4.8
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Keep-Alive: timeout=1, max=100
Connection: Keep-Alive
Transfer-Encoding: chunked
Content-Type: text/html