XML request error: Internal Server Error (500)

[marccouture]

Did a search in the forums and the error message above seems to be related to a problem with FCKEditor and file permissions under WB.  What are the permissions required to make FCKEditor work?  I am using the latest version of WB (2.7), and my PHP 5.2.6 settings are all good. 

Thanks for your help!

[marccouture]

I temporarily fixed the problem by replacing FCKEditor in WB 2.7 with an older version.  My hoster tells me there must be a setting that would need to be modified for the newer version to work, could someone gently point me in the right direction? 

Thanks!

[marccouture]

* bump *

[kweitzel]

I would recon 755 would suffice, but not shure about that. Have you checked the FCK Website? First we would need to know, where the error actually comes from.

What is the requested path (should be shown in the errormessage) which brings the error? Have you checked your servers errorlog for hints on what might be the issue?

cheers

Klaus

[marccouture]

What is the requested path (should be shown in the errormessage) which brings the error? Have you checked your servers errorlog for hints on what might be the issue?

cheers

Klaus

Let's say I am trying to use FCKEditor's image insertion function, when I click "Browse the server", here is the exact error message received (I edited out the actual URL):

The server didn't send back a proper XML response. Please contact your system administrator.

XML request error: OK (200)

Requested URL:
http://mywebsiteaddress.com/modules/fckeditor/fckeditor/editor/filemanager/connectors/php/connector.php?Command=GetFoldersAndFiles&Type=File&CurrentFolder=%2F&uuid=1219687712439

Response text:

Nothing comes up on screen.  The server error log says something about not finding a 404 file at the root of my site, which doesn't make sense to me... 

E.g.


[Mon Aug 25 14:19:04 2008] [error] [client IPADDRESS HERE] File does not exist: /home/USERNAMEHERE/public_html/404.shtml


This is with version FCKEditor version 2.85...  Everything works fine with Xinha installed as the default editor, so I'd like to know why... 

When I copied my hoster on the problem, here is what I received:


If there is an error with a newer version of the software and not with an older version there isn't really much we can do since this is a 3rd party app.

What I would recommend is checking with the forum of the software you're using and seeing if other users have experienced this issue with the newer version.  From what I can tell it should not be an issue with the hosting provider, especially since a previous version is working.  However they may require you change a setting or something to do with php.ini or .htaccess, if you know the setting we can show you how to change it.


It seems I'm going in circles. LOL

Thanks for the response, much appreciated.

[kweitzel]

Hi Marc,

please have a look here: http://www.fckeditor.net/forums/viewtopic.php?f=6&t=10884&p=28987&hilit=internal+server+error#p28987

Does this help to nail down the problem?

cheers

Klaus

[GRID8400]

What is the requested path (should be shown in the errormessage) which brings the error? Have you checked your servers errorlog for hints on what might be the issue?

cheers

Klaus

Let's say I am trying to use FCKEditor's image insertion function, when I click "Browse the server", here is the exact error message received (I edited out the actual URL):

The server didn't send back a proper XML response. Please contact your system administrator.

XML request error: OK (200)

Requested URL:
http://mywebsiteaddress.com/modules/fckeditor/fckeditor/editor/filemanager/connectors/php/connector.php?Command=GetFoldersAndFiles&Type=File&CurrentFolder=%2F&uuid=1219687712439

Response text:

Nothing comes up on screen.  The server error log says something about not finding a 404 file at the root of my site, which doesn't make sense to me... 

E.g.


[Mon Aug 25 14:19:04 2008] [error] [client IPADDRESS HERE] File does not exist: /home/USERNAMEHERE/public_html/404.shtml


This is with version FCKEditor version 2.85...  Everything works fine with Xinha installed as the default editor, so I'd like to know why... 

When I copied my hoster on the problem, here is what I received:


If there is an error with a newer version of the software and not with an older version there isn't really much we can do since this is a 3rd party app.

What I would recommend is checking with the forum of the software you're using and seeing if other users have experienced this issue with the newer version.  From what I can tell it should not be an issue with the hosting provider, especially since a previous version is working.  However they may require you change a setting or something to do with php.ini or .htaccess, if you know the setting we can show you how to change it.


It seems I'm going in circles. LOL

Thanks for the response, much appreciated.

I am having EXACTLY the same problem with a installation on a one of my server. Strange thing is. Also have a differten site on the same server, that is giving me no problem at al.

Will dive into it, when I find a solutions I will let you know....

[marccouture]

Hi Marc,

please have a look here: http://www.fckeditor.net/forums/viewtopic.php?f=6&t=10884&p=28987&hilit=internal+server+error#p28987

Does this help to nail down the problem?

cheers

Klaus

Unfortunately, no, since the page you reference points to the ASP version of basexml for FCKEditor.  I can't find anything similar to the Response.Codepage line in basexml.php.

[ruebenwurzel]

Hello,

wich PHP version is running on your server? Had a similar XML Error message on an host and it could be solved by switching to PHP5.

Matthias

[marccouture]

Hello,

wich PHP version is running on your server? Had a similar XML Error message on an host and it could be solved by switching to PHP5.

Matthias

See my first post in the thread...  I am using PHP5.

Edited phpinfo output attached.